Welcome to Healing & Wellness Counseling Services, PLLC
About HWCS
When seeking help for mental health concerns, it is important to recognize that it demonstrates strength, not weakness. At Healing & Wellness Counseling Services, we understand the significance of integrating various aspects of effective counseling practice. We strive to establish a strong therapeutic alliance, foster hope, and swiftly focus on attainable objectives. Our dedication extends beyond the immediate treatment period, as we actively support treatment adherence and follow-up to ensure long-lasting benefits.
Mission Statement
Our mission is to create a compassionate, inclusive community that empowers individuals to embrace their mental health journey. We are dedicated to eradicating stigmas surrounding mental health by promoting open dialogue, providing accessible resources, and fostering understanding. Through education and support, we aim to inspire individuals to seek help, nurture their well-being, and cultivate resilience.
Vision Statement
We envision a future where mental health is prioritized and celebrated as an integral part of overall wellness. A world where stigmas are dismantled, and every individual feels empowered to share their experiences without fear or judgment. We strive to be a beacon of hope, leading the charge in raising awareness, advocating for mental health equity, and fostering a culture of acceptance and support that uplifts every member of our community.
Get in touch with us when you're ready to heal!
The Team
At Healing and Wellness Counseling Services, PLLC, our team consists of highly qualified, licensed professionals who are dedicated to providing compassionate, ethical, and evidence-based care. Each clinician brings a strong foundation of training, experience, and professionalism to serve individuals, couples, and families with integrity. Our staff includes Licensed Clinical Mental Health Counselors, Qualified Supervisors, and interns under supervision, all committed to creating a supportive and confidential space where clients can address their emotional and mental health needs. We are united by a shared mission to promote healing, personal growth, and long-term wellness.
Dr. Delondria Catrice Hines
Owner LCMHC-QS, NCC
Dr. Delondria Hines, a Licensed Clinical Mental Health Counselor-Qualified Supervisor, founder of Healing & Wellness Counseling Services, PLLC. Dr. Hines understands the challenges of private practice from firsthand experience and now helps others build confidence, grow stable practices, and focus on their passion.
Monica Johnson
Counseling Intern
Monica Johnson is our Counseling Intern with over one year of experience providing therapeutic support under supervision. She approaches each session with compassion and professionalism, focusing on helping clients build emotional resilience and achieve their personal goals through structured and supportive care.
Sarah Ford
LCMHCA
Sarah Ford is a Licensed Clinical Mental Health Counselor Associate with over three years of experience supporting individuals through life transitions, anxiety, depression, and relationship challenges. She is committed to creating a safe and empowering environment where clients feel heard and supported as they work toward meaningful change.
Pamila Randolph
Operations Manager
Pamila Randolph serves as the Operations Manager, bringing over 40 years of administrative and managerial experience to the practice. She oversees daily office functions, supervises staff, and manages the credentialing process to ensure providers meet payer requirements. Pamila plays a key role in maintaining the structure and efficiency of the practice, offering reliable support to both the clinical team and clients.
Jazmeiah Randolph
Client Services & Billing Coordinator
Jazmeiah Randolph serves as the Client Services and Billing Coordinator, where she manages client scheduling, billing, and insurance claims. She acts as a primary point of contact for client service needs, ensuring a smooth and professional experience from intake through payment processing. Jazmeiah’s dual role supports both the operational and financial aspects of the practice with consistency and care.
Coming Soon
Licensed Massage Therapist
Healing and Wellness Counseling Services, PLLC, will soon offer somatic therapy and massage therapy as part of our expanded services. These additions will provide clients with body-centered approaches to support emotional regulation, trauma recovery, and overall well-being. More information about scheduling and availability will be shared soon.
Our Services
Rates/Fees/No Surprises Act
The initial individual session will be billed at $175, and each session thereafter will be billed at $125. The insurance benefits quoted by your insurance company are not a guarantee of payment. Please note that benefits can change periodically and may affect the amount that your insurance company will pay. The final confirmation of your benefits and copay will appear on the Explanation of Benefits you receive from the insurance company. Insurance does not cover COUPLES COUNSELING.
PAYMENT
Payment for counseling is due at the time of your counseling session. We also accept Visa, MasterCard, HSA, FSA, and Discover. If you miss two payments, we will not be able to reschedule you until we receive your full payment. Checks returned for non-sufficient funds are charged $25.
INTERNS AND THERAPY SERVICES
We are pleased to offer 30-minute counseling sessions with our highly trained interns for a fee of $50. Our interns are actively pursuing their counseling education and are required to gain practical experience by serving a certain number of clients prior to graduation. This presents an excellent opportunity for clients to receive ongoing therapy at a significantly reduced rate while aiding our interns in their professional development. Please rest assured that all interns are supervised by a Licensed Clinical Mental Health Counselor-Qualified Supervisor to ensure the highest standards of care and support. If interested, please fill out the contact form and request an intern for your therapy session.
NO CALL/NO SHOW & LATE CANCELLATION FEES
Per our NO Call/NO Show policy, you will be charged the entire amount for your appointment without providing adequate notice. Please note that insurance does not cover this fee. To avoid this late fee, clients must cancel their appointments at least 24 hours in advance.
Per our late cancellation policy, clients will be charged $25 for canceling their appointment without providing adequate notice. Please note that insurance does not cover this fee. To avoid this late fee, clients must cancel their appointments at least 24 hours in advance.
NO SURPRISES ACT
“Right to Receive a Good Faith Estimate of Expected Charges” Under the No Surprises Act
Under the law, health care providers need to give patients who do not have insurance (PRIVATE PAY) or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your healthcare provider and any other provider you choose for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call Pamila Randolph, Operations Manager, at 919-421-7963.
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Special Features
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Custom service
Verified Clinician
Qualified licensed therapist
Certified Prepare/Enrich Facilitator
Certified Prepare/Enrich Facilitator provides you with the core knowledge and skills to confidently utilize Prepare/Enrich’s proven assessment and feedback resources to foster resilient relationships and marriages.
$35 assessment fee